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#160 by ARRLondon, GBpoly.ai ↗

PolyAI

PolyAI sells enterprise voice AI agents that automate customer service calls, chat and SMS for large companies in hospitality, utilities, banking and retail.

Customer service AIArtificial Intelligence (AI)
ARR
$55M
as of Jun 2026
Employees
~300
as of Jan 2026
Valuation
$750M
14× ARR
ARR / employee
$183K
revenue efficiency
About PolyAI

PolyAI's Agent Studio platform lets enterprises deploy human-sounding voice agents that handle bookings, payments, order tracking and support across phone, chat and SMS. It was spun out of Cambridge University in 2017 and serves 100+ enterprises, including Marriott, Caesars, PG&E and UniCredit, with 2,000+ live deployments in 45 languages. Pricing is mainly usage-based, charged per minute. It raised an $86M Series D in December 2025, reported at a $750M valuation, bringing total funding to over $200M.

Voice AI agents for contact centers. $40M ARR expected end-2025 (Forbes); ~$55M est. mid-2026. $86M Series D at $750M (Dec 2025). Extra.

Investors · 14

LeadGeorgianVenture capital10 partners on file
LeadHedosophiaVenture capital3 partners on file
LeadKhosla VenturesVenture capital47 partners on file
BoardAmadeus Capital PartnersVenture capital· Hermann Hauser (Co-founder of Amadeus Capital Partners (listed as PolyAI board member since Jan 2018 on Crunchbase))3 partners on file
InvestorAlumni VenturesVenture capital60 partners on file
InvestorAmadeus Capital PartnersVenture capital3 partners on file
InvestorBritish Business BankSovereign fund16 partners on file
InvestorCiti VenturesCorporate3 partners on file
InvestorNvidiaCorporate14 partners on file
InvestorPassion CapitalVenture capital3 partners on file
InvestorPoint72 VenturesVenture capital17 partners on file
InvestorSands CapitalAsset manager / other10 partners on file
InvestorSquarepoint CapitalVenture capital3 partners on file
InvestorTwilio VenturesCorporate3 partners on file
InvestorZendesk VenturesCorporate3 partners on file
195 partner contacts across these firms, emails and LinkedIn are in Investor Contacts for paid members.

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