Capacity

Capacity is a unified CX automation platform that focuses on enhancing customer experience operations. It offers a range of features including virtual agents for automated interactions, outbound SMS and voice campaigns for proactive outreach, and real-time agent assist to support customer service representatives during live conversations. The platform also includes auto-QA to streamline quality assurance processes and conversational intelligence to analyze interactions, helping to improve service consistency. Capacity is designed to support both self-service and agent-facing workflows, making it a valuable tool for customer support and contact-center automation.

AI-powered support automation platform. ARR topped $100M (Jun 2026); $54M Series E (Sep 2026). Valuation: undisclosed; $54M+ Series E (2025). Valuation shown is a Lounge estimate at 10x ARR (no reported valuation).