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Revenue Leaderboard › Customer service AI
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#148 by ARRSan Francisco, USobserve.ai ↗

Observe.AI

Observe.AI sells an AI customer-experience platform to enterprise contact centers. It has AI voice agents, real-time agent assist, conversation analytics, QA and coaching.

Customer service AIArtificial Intelligence (AI)
ARR
$80M
as of Sep 2026
Employees
~300
as of Oct 2026
Valuation
$1.2B
15× ARR
ARR / employee
$267K
revenue efficiency
About Observe.AI

Observe.AI provides a SaaS platform that lets enterprises automate customer calls with AI voice agents. It also supports human agents in real time and analyzes every interaction for quality management, coaching and insights. Customers include DoorDash, Resmed, Pearson and Signify Health. It was founded in 2017 and went through Y Combinator (W18). It raised a $125M Series C led by SoftBank Vision Fund 2 in April 2022, for roughly $213M in total funding. Latka estimates 2024 ARR at about $44M, but that figure is unverified.

Investors · 16

LeadSoftBank Vision Fund 2Corporate83 partners on file
BoardMenlo VenturesVenture capital· Steve Sloane (Partner at Menlo Ventures)18 partners on file
BoardNexus Venture PartnersVenture capital· Jishnu Bhattacharjee (Managing Director at Nexus Venture Partners)5 partners on file
BoardScale Venture PartnersVenture capital· Andy Vitus (Partner at Scale Venture Partners)9 partners on file
Investor01 VenturesVenture capital3 partners on file
InvestorCarya Venture PartnersVenture capital
InvestorCommon OceanVenture capital
InvestorEmergent VenturesVenture capital
InvestorG2C VenturesVenture capital
InvestorNext47Venture capital3 partners on file
InvestorNGP CapitalVenture capital
InvestorSteadview CapitalVenture capital3 partners on file
InvestorTrue Blue PartnersVenture capital1 partner on file
InvestorY CombinatorAccelerator24 partners on file
InvestorZ Nation LabVenture capital
InvestorZoom VenturesCorporate
149 partner contacts across these firms, emails and LinkedIn are in Investor Contacts for paid members.

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