Capacity
Capacity is a unified CX automation platform that focuses on enhancing customer experience operations. It offers a range of features including virtual agents for automated interactions, outbound SMS and voice campaigns for proactive outreach, and real-time agent assist to support customer service representatives during live conversations. The platform also includes auto-QA to streamline quality assurance processes and conversational intelligence to analyze interactions, helping to improve service consistency. Capacity is designed to support both self-service and agent-facing workflows, making it a valuable tool for customer support and contact-center automation.
Funding
Every round, secondary, debt facility or acquisition involving Capacity that AI Lounge tracks, newest first. Latest: Series E on Sep 2, 2026.
Timeline · 8
Round
Research
In the news
Nvidia and Oracle plan multi-gigawatt Vera Rubin cloud capacityAMD's Lisa Su lands in Taiwan to lock down TSMC capacity and urges AI firms to stop bidding against each otherGMI Cloud raises $223M Series B plus $445M in debt for GPU capacityVerda raises $189M to build Nordic AI compute capacityCapacity raises $54M Series EHoulihan Lokey Digital Infrastructure Update Q1 2026: deals, valuations and the AI capacity raceJLL 2026 Global Data Center Outlook: ~100 GW of new capacity by 2030 and a $3T infrastructure supercycle
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