@yablokolabs4Founder & CEO, Yabloko Labs Ltd.
Shipped: CallLens Coach
CallLens Coach reviews customer conversations and decides whether to coach a rep, escalate to a manager, or take no action. It combines transcript evidence, configurable rubrics, deterministic call metrics, and conversation history to make recommendations traceable. Built for sales and support teams that need to review more calls without creating more alerts.
agentic-aiconversation-intelligencesales-coachingexplainable-aihuman-in-the-loopstrands-agents-sdk
Comments1
The three-way outcome of coach, escalate, or no action is the interesting part, since the no-action class is what keeps alerts down. How are you evaluating that boundary, and do managers' overrides feed back into the rubrics or the thresholds?
1 comment
The three-way outcome of coach, escalate, or no action is the interesting part, since the no-action class is what keeps alerts down. How are you evaluating that boundary, and do managers' overrides feed back into the rubrics or the thresholds?