Fin (formerly Intercom)
Fin's AI Agent resolves customer conversations across chat, email, WhatsApp, SMS, phone and Slack. It runs on the company's proprietary Apex model (2026) and is billed per outcome, with a reference price of $0.99 per resolution. The company says more than 30,000 customers use it, it resolves over 2 million conversations a week, and it has passed $400M in ARR (2026). Founded as Intercom in 2011, it renamed itself Fin in May 2026. Salesforce agreed to buy it for about $3.6B in June 2026, and the deal closed on September 10, 2026. It also raised $250M in venture debt from Hercules Capital in March 2026.
Funding
Every round, secondary, debt facility or acquisition involving Fin (formerly Intercom) that AI Lounge tracks, newest first. Latest: Acquisition on Jun 15, 2026.
Timeline · 1
Round
Members see every AI company on AI Lounge with revenue, funding, valuation and investors, searchable and sortable, free.
Create my free account →Log in