Companies › Decagon
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Decagon

San Francisco, US · founded 2023 · ~300 employees · Software Publishers · decagon.ai

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.

Also: ai agents conversational ai · software development · support trend analysis · support multi-channel support · support ai observability · support real-time insights · support knowledge graph · support ai for personalization · support personalization · customer engagement · support system integration · support ai for complex customer issues

Funding

1
Every round, secondary, debt facility or acquisition involving Decagon that AI Lounge tracks, newest first. Latest: Series D on Jan 28, 2026.
Decagon logo
Coatue (lead), Index Ventures (lead) · Customer service AI
$250M
val. $4.5B

Timeline · 4

Oct 10, 2026
Signal
Total funding up to $481M · from $231M
Jan 28, 2026
Round
Series D · $250M at $4.5B · Coatue, Index Ventures

In the news

2
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