Kayako
Kayako sells an AI-first customer support platform, with an AI agent and help desk, to support teams at e-commerce, SaaS and fintech companies.
Kayako sells a customer support platform built around "Kay", an AI agent that resolves customer tickets on its own. The platform also includes a shared inbox, ticketing, live chat, a knowledge base and self-service tools. Customers range from startups to enterprises, with a focus on e-commerce, SaaS, fintech and internal IT support. The company was founded in 2001 by Varun Shoor and Jamie Edwards and bootstrapped with no venture funding. It was later acquired by ESW Capital (reported as 2018) and is now a ESW Capital subsidiary. In 2026 it moved to resolution-based pricing, and it lists more than 300 clients and about 63 employees (June 2026).
