UnifyCX
UnifyCX is a Louisville-based customer experience management and BPO provider. It combines human agents with AI tools such as agent assist and call deflection for contact-center, back-office and technology outsourcing. It was formed through GlowTouch's acquisition of Collective Solution. It is privately held and earns revenue from outsourcing and services contracts. The company says it handles about 1 billion customer contacts a year, with an average client tenure of 12 years. It was named to the IAOP Global 100 in 2026. Third-party headcount estimates range from about 1,100 to 2,500, and the company is not known to have disclosed venture funding.
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