ServiceMax
Cloud-based, asset-centric field service management software, including GenAI tools, sold to equipment manufacturers, operators and service providers.
ServiceMax, a PTC business, sells cloud field service management software: work orders, scheduling and dispatch, parts logistics, contracts and asset service history. Since 2025 it has added ServiceMax AI, a GenAI assistant and agentic workflow layer for technicians, dispatchers and back-office teams. Customers are OEMs, operators and third-party service providers in medical devices, industrial equipment, oil & gas and telecom. It sells through enterprise SaaS subscriptions. It was founded in 2007 and raised about $309M in venture funding. GE Digital agreed to buy it for $915M in 2016, Silver Lake took a majority stake in 2019, and PTC acquired it in 2021.
