ReSource Pro

ReSource Pro provides outsourced insurance operations, workflow optimization, data and technology services, and strategic advisory to insurance carriers, MGAs/MGUs, wholesalers and retail brokers. It describes a shift from BPO to business process management and now "Agentic Process Management," in which staff use AI to manage agents. Its model is mainly fee-based services delivered from onshore, nearshore and offshore centers. It reports 13,500+ team members, 3,500+ clients and 96%+ client retention (2026), and has appeared on the Inc. 5000 list 17 times. Kelso & Company acquired it in December 2021.