Helpware
AI-enabled business process outsourcing (BPO/BPM) firm selling customer support, back-office, data operations and software development services to startups, mid-market firms and enterprises.
Helpware is a Lexington, Kentucky-based outsourcing company that provides dedicated customer experience teams, AI-enabled support (agent assist, chatbots, voice agents), back-office work, data labeling, content moderation and software development. It serves clients in healthcare, SaaS, ecommerce, fintech, gaming and logistics, and says it has 400+ clients and 19 delivery hubs worldwide. It earns revenue from hourly or subscription billing per dedicated agent, which Helpware's own materials put at about $8–$15 per hour. It was founded in 2015, acquired by Eir Partners in 2022 and bought Unicsoft in 2024. Headcount estimates vary: about 1,500 in 2026 per third-party sources, versus 4,000+ claimed by the company.
