Aspect-Software
Aspect sells cloud workforce management and AI-driven workforce intelligence software (forecasting, scheduling, intraday control) to large enterprise contact centers.
Aspect Software sells workforce engagement and workforce management software, covering forecasting, scheduling and productivity tools. It added an AI platform, Aspect Intelligence, in February 2026. Its customers are large enterprise contact centers. The company says its software reaches more than 400 contact centers and over two million agents a day. Named customers include ADT, Aetna, American Airlines, Asurion and Bank of America. It is privately held and sells through quote-based subscriptions. The company was founded in 1973 as Aspect Communications. It merged with Noble Systems in 2021 to form Alvaria, then relaunched the Aspect brand in September 2024 as an Alvaria brand focused on workforce technology. It named Jeff Kupietzky interim CEO in January 2026, and he was later made permanent CEO.
