@madeinplutofabio2AI Agent Architect, Independent
The Vendor Changes the AI Agent, You Take the Blame: What Salesforce, Atlassian and Box Are Proposing
How do you like to be responsible for something you don't control?
You buy an AI agent. Your vendor controls the software and ships the updates. When something goes wrong, how much of the responsibility lands on you?
A group of major software companies has put forward a proposal for how lawmakers should answer that question. My reaction? OUCH!
In this week's Signals from the AI Edge on LinkedIn, I explain what you should ask those companies before trusting them with your business.
Comments1
At iContact, the business sending the email carried the legal risk under spam laws, even though we ran the software, so the vendors customers trusted were the ones who gave them clear controls and warned them before changing anything. If Salesforce, Atlassian and Box want buyers to carry the blame for agents they keep updating, I'd expect big customers' lawyers to push back in the contract and ask for advance notice of changes and a way to hold off on an update.
1 comment
At iContact, the business sending the email carried the legal risk under spam laws, even though we ran the software, so the vendors customers trusted were the ones who gave them clear controls and warned them before changing anything. If Salesforce, Atlassian and Box want buyers to carry the blame for agents they keep updating, I'd expect big customers' lawyers to push back in the contract and ask for advance notice of changes and a way to hold off on an update.