Shipped: ProxiBlue AI Booking Agent

ProxiBlue Booking Agent is an AI voice receptionist for Australian clinics that use Cliniko. It answers the clinic phone 24/7 and books, reschedules and cancels straight into Cliniko. It was developed with
Seabreeze Physio. The repo is proxiblue/ai_assistant and its ddev project is called webhooks.

What it does

• Knows the caller: matches the caller's number to their Cliniko record and greets them by name.
• Handles bookings:
• Books, reschedules and cancels.
• Holds the slot during the call.
• Lets parents book for their children.
• Sends an SMS confirmation.
• Transfers to the clinic during business hours.
• Fills gaps: calls waitlist patients when a slot opens, and helps no-shows rebook.
• Self-correcting: after each call it checks what the agent said against the Cliniko record. If they differ, it fixes the booking, calls the patient back if needed, and leaves a note in Cliniko. The site

pitches this as unique.

• Sick-day manager: a therapist calls in sick once, and the agent rings every affected patient to reschedule.
• Answers general questions from a knowledge base the clinic uploads. Anything it can't answer is emailed to the clinic with the transcript.
• Self-service onboarding: a number is provisioned automatically, and the site says most clinics are live within the hour.
• Each service per client runs on self-contained server instances, so zero client to client information bleed can happen. Additionally improves security due to isolation.

What sets ProxiBlue Booking agent apart from the competitors is the 10 minute self on-boarding. All competitors require dedicated install / setup, some even noting a 2 week on boarding process.