Thread
Thread is an AI Service Desk platform tailored for Managed Service Providers (MSPs). It is trusted by over 750 MSPs to automate ticket triage, dispatch, and client communications. The platform centralizes communication by integrating customers, service teams, and Professional Services Automation (PSA) software like ConnectWise, Autotask, and HaloPSA into a cohesive workflow. Key features of Thread’s platform include automated triage and dispatch, real-time chat support, and an AI-powered contact intelligence system that summarizes contact history for technicians. The platform has processed 173 million tickets, saving technicians over 500,000 hours. Thread also offers "Magic AI" and "Inbox" products to enhance IT service automation. Founded by passionate technologists, Thread has raised a total of $30 million in funding to support its growth and innovation in the IT services sector.