SMG - Service Management Group
SMG sells the Ignite AI-native Unified Experience Management platform, which combines feedback and survey software, analytics and professional services (a 'software with a service' model). It covers customer, employee and brand experience, and serves enterprise brands in restaurants, retail, grocery, convenience, travel, healthcare and consumer services. Founded in 1991 in Kansas City, it has worked with more than 500 brands. It is private equity-backed: Brentwood Associates and Ridgemont Equity Partners invested (Ridgemont in 2017). It was named a Leader in the 2026 QKS SPARK Matrix for Voice of the Customer. Third-party databases estimate about 520–600 employees.
Funding
Every round, secondary, debt facility or acquisition involving SMG - Service Management Group that AI Lounge tracks, newest first.
No rounds recorded yet.
Members see every AI company on AI Lounge with revenue, funding, valuation and investors, searchable and sortable, free.
Create my free account →Log in