On AI Lounge since Oct 2026
Richard Samuel
Member #19FounderBetaL1Founder & CEO, DexKor
Founder of DexKor, AI for customer success and retention
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Founding MemberOne of the first 500 members.How: Joined AI Lounge in the founding cohort
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About
Richard Samuel is the Founder and CEO of DexKor, a Gurugram-based company building an AI-native support platform. DexKor brings onboarding, support, customer success and expansion together in one system so B2B teams can reduce churn and improve retention. Richard has more than 13 years of experience in SaaS operations, customer success, support and technology. He also mentors and advises early-stage startups and studied at NMIMS.
Stack
Experience
Building the OS for the Entire Customer Journey | AI for Customer Success & Retention | Founder @ DexKor
Founder & CEO · DexKor
Career Coach & Mentor · UpStackle
Customer Support Operations Lead · Smartlead
Director Product Support · Shipsy
Sr. Manager Support (Global) : Head of Support · AfterShip
Associate Director of Operations · Unicommerce
Senior Manager Operations · Unicommerce
Quality and Training Manager · Unicommerce
Education
AB
Allahbad Bible Seminary
Svkm's Narsee Monjee Institute of Management Studies (Nmims)
School of Research & Technology, People's University, Bhopal
Regional College for Education,Research & Tech. ,Jaipur
