Flip
FlipCX is an enterprise software company based in New York that specializes in an AI-based voice assistant platform. This platform is designed to automate customer service calls for businesses in the retail eCommerce, healthcare, and transportation industries. FlipCX focuses on enhancing the phone channel for brands, addressing capacity challenges by automating millions of calls each week. The AI-native Voice AI platform is trained on over 300 million successful calls and can handle various tasks such as inquiry resolution, order updates, and appointment scheduling without human intervention. Utilizing Conversational AI, Generative AI, and Machine Learning, FlipCX creates a personalized voice automation experience for its clients. The company serves hundreds of brands, including notable names like the NFL, Belk, and American Family Care. Founded in 2018, FlipCX aims to enable businesses to scale their support operations efficiently.